We currently deliver to addresses within the UK. If you’re outside the UK, please contact us via email or WhatsApp to see if we can help.

Orders placed before 11am (Mon–Fri) ship the same day. After that, they ship the next working day. We use Tracked 24hr delivery for £5.99 (added at checkout).

Yes. After dispatch, you’ll receive a tracking number by email. Use it to follow your parcel’s journey. If anything seems off, contact us via WhatsApp or email.

First, check your tracking info. If the parcel is late or hasn’t updated, message us with your order number. We’ll investigate and fix it quickly.

We’re sorry! Contact our support via WhatsApp or email. Provide your details and the damaged product info. We’ll rush a replacement to you ASAP.

Let us know right away via email, phone, or WhatsApp. Include your order number and details; we’ll correct things in minutes.

Just message our support team on WhatsApp or email. They’ll guide you through the return process, making it quick and stress-free.

Refunds are processed instantly, usually arriving in 2–3 days. If it takes longer, please contact us for an update.

If you’re unhappy with your product, contact us within 60 days of purchase for a full refund - no questions asked. Easy and hassle-free.

Select “Subscribe & Save” on the product page, then add it to your cart and checkout. The 10% discount automatically applies, and you can set how often you want deliveries.

On the login page, click “Forgot Password” and follow the prompts. Check your inbox (spam folder too) for a reset link. Need help? Message us on WhatsApp or email.

Log in to My Account and view your Active Subscriptions. You’ll find the next delivery date there. If you need assistance, just ask!

Under My Account, select the details you want to edit (address, payment info, etc.) and then save your changes.

Yes. Go to Edit Subscription under My Account, adjust the date or frequency, and click Save.

Absolutely. Just add the extra items to your cart as a separate purchase.

Under My Account, hit Edit Subscription, find the product, remove it, and save. We’re here on WhatsApp if you need help.

Yes. In My Account, click Edit Subscription and choose “Pause for a month.” After a month, it resumes automatically.

Of course! We have no contracts. Cancel, pause, or modify whenever you like.

Log in, go to Edit Subscription, and select “Cancel Your Deliveries.” Done!

Share Dr. Senst Pets, and both you and your friend get 10% off! Message us on WhatsApp for a personalised discount code.

The benefits of Dr. Senst Anti-Itch & Immunity Soft Chews include:

• Reduces Itching & Scratching
• Improves Sensitive Skin
• Boosts Immunity Defences
• Relives Allergy Symptoms
• Supports Waxy Dirty Ears
• Helps Nourish Itchy Skin & Coat

Small Dogs (Under 10kg): 1 chew/day → 4 months’ supply

Medium Dogs (11–22kg): 2 chews/day → 2 months’ supply

Large Dogs (23–50+kg): 3 chews/day → 1+ month’s supply

Most dogs show improvements within 60 days. If not, contact us—or use our 60-Day Money-Back Guarantee.

They’re made with colostrum, turmeric, salmon oil, probiotics, and more. See the label for a full list of natural ingredients.

Yes. All Dr. Senst soft chews are tested and approved by our veterinary consultant, Dr. Stephanie Bauer.

They’re generally safe, but discontinue if your dog shows any adverse reaction and consult your vet.

A best-before date is on the container’s bottom. Store them sealed, away from sunlight, and they’ll stay fresh for up to two years.

Can’t find the expiry date? Contact us via WhatsApp…

From around 6 months of age. Always consult your vet if your puppy has special considerations.

The benefits of Dr. Senst Calming & Emotional Support Soft Chews include:

• Alleviate Stress & Fear
• Help With Separation Anxiety
• Reduce Nervous Barking
• Manage Aggressive Behaviour
• Relief From Loud Noises
• Ease Restlessness & Hyperactivity
• Reduce Destructive Behaviour

Small (Under 10kg): 1 chew/day → 4 months

Medium (11–22kg): 2 chews/day → 2 months

Large (23–50+kg): 3 chews/day → 1+ month

Expect changes in around 60 days. If you see no progress, reach out for help or claim your 60-Day Money-Back Guarantee.

Active ingredients include hemp seed oil, chamomile, valerian root, and more. See the label for the full list.

Absolutely. Tested and approved by Dr. Stephanie Bauer.

They’re 100% natural. Stop use and consult your vet if your dog reacts badly.

Have questions regarding calming concerns? Please contact our WhatsApp for further info…

Check the bottom of the tub. Store sealed in a cool, dry place for up to two years.

Can’t find the expiry date? Contact us via WhatsApp…

From 6 months onward. Consult your vet if you’re unsure.

The benefits of Dr. Senst Probiotic & Digestive Support Soft Chews include:

• Soothe Sensitive Tums
• Immunity & Digestion
• Healthy & Regular Bowel Movements
• Nourish Healthy Gut Bacteria
• Help Stool, Gas & Bad Breath Problems
• Bum, Scoot & Anal Gland Support
• Stop Grass Eating

Small (Under 10kg): 1 chew/day → 4 months

Medium (11–22kg): 2/day → 2 months

Large (23–50+kg): 3/day → 1+ month

Within 60 days. No improvement? Contact us or use the 60-Day Guarantee.

A 5-strain probiotic blend, pumpkin, papaya, and more. Label has full details.

Yes. Fully tested and Dr. Bauer-approved.

Rare. Discontinue if any negative reaction occurs.

Have questions regarding calming concerns? Please contact our WhatsApp for further info…

Bottom of the container shows expiry. Store sealed, cool, and away from sunlight.

Can’t find the expiry date? Contact us via WhatsApp…

From 6 months plus. Seek vet advice for puppies with special needs.

The Benefits of Dental Powder include:

• Reduced Plaque Build-up
• Decreases Hardened Tartar On Teeth
• Freshens Bad Breath
• Whitens Teeth
• Reduces Inflamed Gums

Use the scoop provided and follow our chart. For instance:

• Small (1–2 scoops) → 185g tub = ~3 months
• Medium (3–4 scoops) → 185g = ~1.5 months
• Large (5–6 scoops) → 185g = ~1 month

Usually by 60 days. Contact us if there’s no improvement—or claim our 60-Day Guarantee.

100% organic certified kelp seaweed—no extras added.

Yes, tested and safe for dogs as verified by Dr. Stephanie Bauer.

Seaweed is high in iodine, so avoid overfeeding or using if your dog has hyperthyroidism.

Have questions regarding allergy concerns? Please contact our WhatsApp for further info…

Look for the date on the container bottom. Keep it sealed in a cupboard, away from sunlight.

Can’t find the expiry date? Contact us via WhatsApp…

Once your dog has adult teeth (~6 months).

A natural antiseptic that uses your pet’s own immune-style defence against infections, itching, and minor wounds.

Hypochlorous acid targets bacteria, viruses, and fungi without harsh chemicals, making it gentle and effective.

Yes. It’s pH balanced, non-toxic, and free from alcohol. Safe around eyes, ears, and mouth.

Use at least twice daily for affected areas. Let it dry naturally (no need to rinse).

Some pets improve within a few days, but continue usage until symptoms subside.

Indeed. It’s tested to European Biocidal regulations and various UK EN standards.

A premium, organic hemp oil designed to reduce stress and anxiety in pets, supporting overall well-being.

Hemp oil interacts with the endocannabinoid system to promote relaxation and calm.

Add the recommended amount to their food or administer it directly by mouth.

SMALL DOGS - (1-10kg): Use a quarter of a dropper (0.5ml) twice per day

⁠MEDIUM DOGS - (11-22kg): Use half a dropper (1.0ml) twice per day

⁠LARGE DOGS - (23-50kg+): Use a full dropper (2.0ml) twice per day

⁠SMALL CATS - (1-5kg): Use a quarter of a dropper (0.5ml) twice per day

MEDIUM CATS - (6-10kg): Use half a dropper (1ml) twice per day

Yes—joint support, improved coat condition, and better digestion.

Regular use may reduce stress-driven aggression, encouraging a calmer demeanour.